Refund Policy

Any complaints are accepted and will be due to consideration before eligible for a return. Complaints like too little toppings, too much butter, too salty are not eligible for return since toppings, butter, salt, etc are already measured to a standard. If you require specific instructions, please add notes on the orders. However, certain cases will be considered to be eligible for a return. Please provide the pictures of the Martabak and send us via Whatsapp.

Mistaken item will be definitely eligible for a return IF the mistake is from our employees. Any mistakes due to wrong orders OR mistakes from the online drivers (Gojek / Grab) will not be accepted.

First thing to note, to be eligible for a return, your Martabak must be returned to us in a condition only 25% eaten. There is no replacement for martabak that is more than 3 pieces are eaten. You’ll also need the receipt or proof of purchase. 

For any inquiries, you can contact us at martabakborneo@gmail.com or via Whatsapp 0811 1706 603/0878 7746 8174 for faster response.